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Stand Up Medicaid Capability in as Fast as 90 Days

Without Replacing Your Core Eligibility System

Verify Engage helps Medicaid agencies verify eligibility, automate reporting workflows, engage members, and support compliance, all without replacing their core eligibility system. Built for government and backed by Softheon’s infrastructure, be confident in your community engagement compliance.

Request a demo Explore Verify Engage™
~90 days
Modular deployment,
no rip-and-replace
25+ yrs

Softheon, CITIZ3N’s parent, has been
building healthcare technology since 2000

7 state agencies supported

Modernizing programs. Improving outcomes

Secure and compliant

HIPAA · SOC 1 Type 2 · SOC 2 Type 2
· PCI DSS · NIST 800-53 · FIPS 140-3 · ARC-AMPE

Featured · OBBBA readiness

Community Engagement Requirements:
Be Ready Without a Rebuild

43 states must implement community engagement requirements. CITIZ3N stands up compliant verification as a module that plugs into your existing eligibility system — configurable to your state’s exemptions, reporting, and member outreach.

Be ready without a system rebuild
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who we serve

Built for How Your Agency Actually Operates

Start from your role and the problem in front of you —
we'll route you to the platform and proof that fits.

01

Medicaid Agencies

Implement community engagement and asset verification on a compliant timeline — without rebuilding your core system.

See how we help
02

State-Based Marketplaces

Run a state-based marketplace with the enrollment, billing, and SHOP capability your exchange needs.

See how we help
03

Partners

Drop modular, certified components into your prime delivery and simplify the procurement path.

Explore partnership

Two Platforms. AI Woven Through Both

Each platform is modular — adopt a single component or the whole thing, and integrate with the eligibility (IES) and Medicaid Management Information System (MMIS) systems you already run.

Verify

One modular platform for community engagement, eligibility verification, and program integrity, built to integrate with your core eligibility system.

Three Modules
  • Verify Engage — community engagement requirements, ready by January 1, 2027
  • Verify Eligibility (AVS) — Asset & eligibility verification for smarter, human-centered decisions
  • Verify FWA — Post-payment integrity to automate compliance and reduce wasted funds
Protect Program Integrity

Marketplace

Give applicants a modern, branded experience to shop, enroll, and manage their health coverage. Designed for Federal, private, and State-Based Marketplaces.

  • Platform — End-to-end marketplace administration with automated operations
  • ICHRA — Individual Coverage HRA experience for marketplaces
  • Shop — White-labeled small business marketplace administration
Expand Coverage Access

HAL

Human-Augmented Learning

HAL keeps humans in every decision, so caseworkers stay in control, and compliance stays documented.

Bigger Than a Point Solution.
Easier Than a Rip-and-Replace

CITIZ3N is a complete, compliance-ready platform that plugs into the eligibility system you already run. New capabilities in ~90 days, not a multi-year replacement project.

Why Agencies Choose CITIZ3N

Built for Government From the Start

HIPAA

COMPLIANT

ARC-AMPE

COMPLIANT

SOC 2

Type 2

SOC 1

Type 2

PCI DSS

Certified

NIST 800-53

controls

FIPS 140-3

Validated Encryption

Section 1940

Ready

Section 508

Accessible

Channel Partners

NASPO ValuePoint | GSA

“They stood up the verification module in a fraction of the time a full system change would have taken — and it fit the way our program already runs.”
– State Medicaid Director (role-level, anonymized)
"CITIZ3N has approached this work as a true partner—responsive, flexible, and committed to understanding the needs of our state Medicaid agency and the Medicaid members they serve. VERIFY is more than a technology platform; it is a solution designed to help states operationalize their vision, strengthen member engagement, and achieve their broader community engagement goals."
–Natalie Ezzie, MBA, Deputy Director, WVU Health Affairs Institute
CMS Community Engagement Pledge
GSA MAS Contract Holder

Is Your State Ready for January 1, 2027?

Every state has a different implementation timeline, reporting process, exemptions, and communication strategy. Explore the latest guidance and see where your state stands.

Interactive readiness lookup Every State Gets an Answer

The federal community engagement requirement takes effect January 1, 2027 across every Medicaid expansion state — the deadline comes from federal law, not from each state. 

Select Your State

Helpful Resources for Government Decision Makers

Everything Your Evaluation Team Needs to Move Forward

FAQs

FAQs

How long does deployment take? What will our security team ask? Straight answers, in plain language.

Browse FAQs
Compliance

Trust & Compliance

HIPAA, SOC 2, MARS-E, NIST 800-53, Section 508, and additional security documentation.

View compliance
RFP Guides

Procurement Resources

Capability statements, GSA contract information, RFP responses, and evaluation guides.

Download a guide
Insights

Federal Regulatory Updates

Analysis on OBBBA, community engagement, and program modernization.

Read insights

Let’s Talk About Your State’s Timeline

From eligibility verification and community engagement to State-Based Marketplaces,
we'll build the plan around your agency's goals and systems.

Schedule a 25-minute call
What to expect

A focused 25-minute call with a CITIZ3N specialist — your state's situation, your questions, and clear next steps. No obligation.