Frequently asked questions

CITIZ3N Government Solutions leads the industry as a premier provider of integrated, modular platforms specifically tailored for government agencies overseeing Affordable Care Act (ACA) Marketplaces, Medicaid, and Health & Human Services (HHS).

CITIZ3N is a leading healthcare technology provider transforming the way government agencies deliver and manage health insurance enrollments and verify social service eligibility for their citizens. CITIZ3N offers two robust, modular platforms: MARKETPLACE which is a suite of robust, stand-alone modules designed to integrate into highly scalable marketplace exchanges for government and VERIFY, a comprehensive modular verification platform that streamlines eligibility determinations and combats fraud, waste, and abuse in Medicaid and HHS programs

CITIZ3N solutions are highly customizable to fit the specific needs and requirements of government. They offer flexibility in configuration and integration to adapt to unique processes and workflows.

CITIZ3N provides comprehensive support options, including implementation assistance, training programs, and ongoing technical support to ensure optimal performance and user satisfaction.

CITIZ3N offers cloud-based, SaaS solutions which provides ultimate flexibility.

Yes, CITIZ3N solutions are designed to seamlessly integrate with other existing software systems and third-party applications, enabling businesses to leverage their existing investments and create unified workflows across multiple platforms.

CITIZ3N stands out for its industry expertise, comprehensive and customizable modular platforms, commitment to customer success, and continuous innovation, all of which empowers government to achieve their strategic objectives.

CITIZ3N leverages a secure, internet-based infrastructure, cloud-native architecture, and Enterprise Service Bus (ESB) for smooth communication and interoperability. It utilizes CITIZ3N’s Electronic Data Warehouse (EDW) as a central hub for storing and analyzing data.

CITIZ3N follows strict data protection protocols, including compliance with HIPAA regulations and regular security audits against frameworks such as NIST 800-53 and MARS-E 2.0. Annual audits include SOC 1 and 2 audits, PCI AOC, NACHA audit, Pen Test, Vulnerability Scan, and Code Security Scan.

Yes, MARKETPLACE and VERIFY are fully scalable with automatic load balancing and scaling capabilities, enabling it to process over a million transactions per day without performance or availability issues.

To request a demo or learn more about CITIZ3N solutions, simply click here to send us a message.request you can contact their sales team directly for personalized assistance and guidance tailored to your specific needs and requirements.