AI Designed Specifically for
Sensitive Government Environments
CITIZ3N•AI
Artificial Intelligence for Government
CITIZ3N•AI is a robust Large Language Model (LLM), generative AI module being developed for CITIZ3N’s MARKETPLACE and VERIFY platforms. CITIZ3N•AI triangulates vital information from industry-specific big data, CITIZ3N’s internal databank, and agency-specific data, resulting in comprehensive insights and accurate actionable information that is safe, secure, and HIPPA-compliant.
YOUR AGENCY’S PERSONAL ASSISTANT
CITIZ3N•AI empowers customer service representatives, agency management, and end-users, to effectively tackle complex health insurance inquiries and conduct data analysis with precision. By incorporating proprietary technology and leveraging extensive training data, CITIZ3N•AI addresses a wide spectrum of challenges, from augmenting the agency knowledge to simplifying the comprehension and interpretation of health plan data for enrollees.
SAFE, SECURE & ACCURATE
CITIZ3N•AI is designed for the critical and sensitive nature of healthcare environments, while powering growth to make healthcare more productive, intelligent, and successful. Intense competition, turbulent market conditions and demanding consumers are fueling the need for innovation. CITIZ3N•AI helps unlock increased capacity, enhance customer response time, and drive smart routing of critical information, all the while ensuring a high-touch, human-in-the-loop safeguard.
AI TOOLS:
CHAT
CHAT is a digital assistant that uses AI to hold conversations with humans. Unlike simple chatbots that follow pre-programmed rules, CHAT leverages natural language processing (NLP) and machine learning (ML) which allows it to understand the context of your questions, learn from past interactions, and generate more human-like responses. CHAT engages in open-ended dialogue, adapts to your conversational style, and even expresses emotions and humor, which creates a more natural and engaging interaction experience. It’s important to note that CHAT is not a replacement for human interaction and should be used as a tool to supplement existing services and improve efficiency. However, when used effectively, CHAT can significantly improve the way government agencies interact with their citizens and operate internally.
WIKI
WIKI leverages AI to assist users in creating, editing, and organizing collective content. With WIKI, you can create and store articles, tutorials, documentation, training tools and discussions covering various areas of your agency. One of the key benefits of WIKI is that it is constantly being updated and improved. This is because any contributor can supply updates, which means the information is always evolving. Additionally, WIKI is very easy to use, even for people who are not familiar with technology.
ANALYZE
CITIZ3N•AI‘s expert querying capabilities allows non-technical staff to seamlessly analyze large data sets and extract meaningful information three different ways:
- OneDoc: The user can upload a document and ask a question about it. CITIZ3N•AI will generate a text, table, graph, or .GIF response.
- MyDocs: The user can create a database of proprietary documents that only they and CITIZ3N•AI can access. Once files are uploaded, the user can ask CITIZ3N•AI questions or request analysis on any of the content in the documents.
- AllDocs: Users can instruct CITIZ3N•AI to run queries and report on the agency’s internal reservoir of information.
KEY USES:
Enrollee Engagement
CITIZ3N•AI serves as a powerful tool to enhance engagement and information quality for enrollees, which makes enrolling and maintaining coverage easier. CITIZ3N•AI answers enrollee questions before they get to a live agent and acts as a guide while filling out applications or forms. CITIZ3N•AI’s predictive capabilities are harnessed to anticipate the needs of enrollees as they navigate enrollment.
Customer Service Assist
CITIZ3N•AI equips customer service representatives with instant access to accurate answers for complex customer questions, which improves performance and customer satisfaction. CITIZ3N•AI trains on your proprietary database, enabling employees to perform intelligent document lookups, generate summaries, and conduct in-depth analysis effortlessly. Some agencies even possess repository of enrollee-facing documents that instantly generate pre-written responses based on specific enrollee interactions, which frees up agency staff to focus on enrollees that require more assistance.
Agency Analytics
CITIZ3N•AI’s expert querying capabilities allow non-technical staff to seamlessly analyze large data sets and extract meaningful information without the need for technical expertise. CITIZ3N•AI empowers users to ask the right questions and receive the right answers, which results in informed decision-making. By analyzing historical data and trends, CITIZ3N•AI can forecast patterns in healthcare utilization, enabling carriers and agencies to proactively allocate resources and tailor services. This proactive approach ensures that enrollees receive the necessary care and services, enhancing their experience and overall satisfaction.
Frequently Asked Questions
WHAT IS CITIZ3N•AI?
CITIZ3N•AI is a suite of AI tools designed to empower customer service representatives, agency management, and end-users to tackle complex inquiries and conduct data analysis with precision. It is a robust Large Language Model (LLM) that triangulates vital information from industry-specific big data, CITIZ3N’s internal databank, and agency-specific data, resulting in comprehensive insights and actionable information.
WHAT ARE THE AI TOOLS OF CITIZ3N•AI?
CITIZ3N•AI contains four AI tools, including:
WIKI: Assists in creating, editing, and organizing collective content.
CHAT: Engages in natural language conversations with users.
ANALYZE: Expert querying capabilities for seamless data analysis.
WHAT ARE SOME OF THE KEY USES OF CITIZ3N•AI?
CITIZ3N•AI serves various purposes including:
- Member Engagement: Enhancing engagement and information quality for enrollees.
- Customer Service Assist: Equipping customer service representatives with instant access to accurate answers for complex customer questions.
- Agency Management: Allowing non-technical staff to seamlessly analyze large datasets and extract meaningful information.
HOW CAN I REQUEST A DEMO OR LEARN MORE ABOUT CITIZ3N•AI?
To request a demo or learn more about CITIZ3N solutions, simply click here to send us a message.request you can contact their sales team directly for personalized assistance and guidance tailored to your specific needs and requirements.
