Company Overview:

CITIZ3N Government Solutions, a newly established subsidiary of SOFTHEON Inc., proudly stands among the three distinguished brands within the SOFTHEON portfolio.

These brands symbolize SOFTHEON’s unwavering commitment to meeting the distinct needs of Health Plan Carriers, Government Entities, and Consumers through specialized business units. Each brand offers state-of-the-art Software-as-a-Service (SaaS) and Business Process-as-a-Service (BPaaS) solutions aimed at revolutionizing their respective sectors.

CITIZ3N Government Solutions is a premier provider of integrated, modular platforms specifically tailored for government agencies overseeing Affordable Care Act (ACA) Marketplaces, Medicaid, and Health & Human Services (HHS). The collaboration between CITIZ3N and SOFTHEON epitomizes a shared vision of promoting innovative solutions that enhance affordability, accessibility, and efficiency, thereby fostering healthier citizens.

Mission Statement:

CITIZ3N is dedicated to empowering state and federal agencies with innovative technology and services. Our mission is to reduce costs, enhance member experiences, support eligibility verification, and expand access to healthcare for all members of society.

Philosophy & Vision:

At our core, we value innovation, collaboration, and trust. We aim to provide comprehensive platforms for State-Based Marketplaces and Verification Systems for Medicaid and HHS agencies, with the ultimate goal of making healthcare affordable, accessible, and abundant for all Americans.

Product Descriptions:

CITIZ3N is transforming the way government agencies deliver and manage health insurance enrollments and verify social service eligibility for their citizens. CITIZ3N offers two robust, modular platforms that work together seamlessly to deliver unparalleled solutions:

1. MARKETPLACE State & Federal Modular Platform:

MARKETPLACE comprises a suite of robust, stand-alone modules designed to integrate into highly scalable marketplace exchanges for government. Each module within the ecosystem can function independently, be added to existing systems, or combined to create a comprehensive marketplace solution.

MARKETPLACE Modules & Components:

• Shopping: Product Catalog, Decision Support, and Eligibility
• Enrollment: Payload EDI, Enrollment, and Reconciliation
• Payment: Billing & Payments, Reports & Analytics, and Bank Reconciliation
• RegMail: Digital & Print Communications, and Fulfillment Services
• DataHub: Customizable Dashboards, Reports & Analytics, and Charts & Graphs
• ClientHub: Consolidated Portal, Multi-Group Management, and Lighthouse Ticketing
• GOV•AI: Wiki, Chat, and Analyze

Through the MARKETPLACE platform, CITIZ3N offers four specialized marketplace solutions, ensuring rapid deployment and peace of mind for government agencies:

• SBM: State-Based Marketplace Platform
• SHOP: Small Business Health Options Platform
• ICHRA: Individual Coverage Health Reimbursement Arrangement Platform
• FEHB: Federal Employee Health Benefits Platform

MARKETPLACE’s modular and scalable approach enables agencies to streamline processes, reduce administrative burdens, and adapt to changing regulatory environments.

2. VERIFY HHS Modular Platform

VERIFY is a comprehensive modular verification platform that streamlines eligibility determinations and combats fraud, waste, and abuse in Medicaid and HHS programs.

VERIFY Modules & Components:

• Identity: Identity & Residency, Income & Employment, and Immigration & Incarceration
• Assets: Liquid Assets, Real Assets, and Vehicles
• Detect: Data Requests, Risk Assessment, and Risk Scores
• DataHub: Customizable Dashboards, Reports & Analytics, and Charts & Graphs
• GOV•AI: Wiki, Chat, and Analyze

Leveraging advanced analytics and benchmarking capabilities, VERIFY quickly confirms applicant eligibility for social services, ensuring prompt and efficient benefits distribution. This user-friendly system utilizes color-coded risk scoring to visually represent applicant risk levels, facilitating informed decision-making for agencies.

VERIFY’s cornerstone is its best-in-class network of data partners. By combining VERIFY data with state-supplied and partner data, VERIFY provides unparalleled applicant insights, resulting in more accurate eligibility determinations and reduced fraud, waste, and abuse.

GOV•AI: Artificial Intelligence for Government

Setting CITIZ3N apart is our commitment to driving positive, innovative change in the industry. We proudly introduced the industry’s first secure, targeted, industry-specific Artificial Intelligence for Government (GOV•AI). Both MARKETPLACE and VERIFY can be equipped with GOV•AI, making CITIZ3N the first to offer AI-enabled marketplace exchanges and verification systems to government agencies. Through GOV•AI, CITIZ3N empowers agencies to deliver superior experiences to their citizens while optimizing operational processes and information delivery for their employees.

Key Differentiators:

CITIZ3N distinguishes itself through the following key differentiators:

• Innovation: We are dedicated to continuous innovation, leveraging emerging technologies such as artificial intelligence, machine learning, and predictive analytics to drive transformative change in healthcare delivery.
• Interoperability: Our solutions seamlessly integrate with existing government systems and interoperability standards, enabling data exchange and collaboration across disparate systems.
• Customization: Recognizing each government agency’s unique needs, our platforms are fully customizable to specific workflows, specialties, and preferences.
• Customer Support: We prioritize customer satisfaction and provide exceptional support services, ensuring our clients’ success from implementation to ongoing maintenance.

Corporate Social Responsibility:

At CITIZ3N, we are committed to corporate social responsibility and giving back to the communities we serve. Through volunteer programs, charitable donations, and environmental sustainability efforts, we strive to make a positive impact on society and contribute to future generations’ well-being.

About SOFTHEON:

SOFTHEON Inc., CITIZ3N’s parent company, has significantly influenced the healthcare technology sector since its establishment 24 years ago. Its pioneering work began in 2008 with the launch of the nation’s first Affordable Care Act (ACA) compliant, state-based health insurance exchange, Massachusetts’ Health Connector. Since then, SOFTHEON has played a vital role in advancing state-based healthcare insurance exchanges, health plan platforms, and social services eligibility verification systems to improve the health of all US citizens.

For more information about CITIZ3N and our innovative healthcare software solutions, please visit our website at www.CITIZ3N.com.

Media Contact:
Miranda Follis
Director of Marketing
CITIZ3N Government Solutions
(631) 432-3607
mfollis@softheon.com

MARKETPLACE
State & Federal Modular Platform

Platform Summary:

MARKETPLACE State & Federal Modular Platform is a robust suite of stand-alone modules designed to integrate seamlessly into highly scalable exchange platforms for state and federal agencies. Trusted by CMS and state agencies, MARKETPLACE facilitates seamless interactions between Federal and State marketplaces and health plans, processing billions of dollars in member premium payments each year.

Core Modules:

• Shopping Module: Simplifies health plan enrollment and eligibility, offering decision support tools and seamless integration with existing systems.
• Enrollment Module: Collects personal information and facilitates enrollment in health insurance plans, including reconciliation to ensure accuracy and consistency in enrollment data.
• Payment Module: Processes over $3 billion in member premium payments annually, ensuring accurate billing, collection, and payment processing.

Cross-Platform Modules:

• RegMail Module: Automates digital and print communications, enhancing marketing efforts and member retention while fulfilling regulatory requirements.
• DataHub Module: Provides comprehensive insights and data analysis capabilities, empowering agencies to make data-driven decisions effectively.
• ClientHub Module: Centralizes crucial information for Customer Service Representatives, improving efficiency in managing and resolving client issues.
• GOV•AI Module: Artificial Intelligence used to derive key insights from industry-specific big data, facilitating informed decision-making and streamlined processes.

Fit-For-Purpose Platforms:

• SBM State-Based Marketplace Platform:
  Offers an end-to-end solution for states, streamlining administrative processes and improving member satisfaction.
• SHOP Small Business Health Options Platform:
  Simplifies the process of shopping, enrollment, and billing for small group health insurance coverage.
• ICHRA Individual Coverage Health Reimbursement Arrangement Platform:
  Allows governments to offer employers of any size an end-to-end Health Reimbursement Arrangement (HRA) for their employees.
• FEHB Federal Employee Health Benefits Platform:
  FEHB is a comprehensive, all-in-one health benefits platform that offers an end-to-end solution for federal agencies looking to offer an agency specific marketplace to their employees.

Technical Details:

• Leverages secure, internet-based infrastructure for massive scalability and seamless application integration.
• Utilizes cloud-native, SaaS platform with robust hardware components and Enterprise Service Bus (ESB) for smooth communication.
• Centralizes data storage and organization through CITIZ3N’s Electronic Data Warehouse (EDW) for easy access and analysis.

Security:

• Implements strict data protection protocols for confidential information, verified through regular compliance and security audits.
• Undergoes annual audits including SOC 1 and 2, PCI AOC, NACHA audit, Pen Test, Vulnerability Scan, and Regular CMS audits.

Scalability:

• Fully scalable with automatic load balancing and scaling to process over a million transactions per day without performance or availability issues.

Conclusion:

CITIZ3N’s MARKETPLACE State & Federal Modular Platform offers a comprehensive and innovative solution for state and federal marketplaces. Its modular and scalable approach enables agencies to streamline critical processes, reduce administrative burdens, and proactively respond to changing regulatory environments and consumer demands.

VERIFY
HHS Modular Platform

Platform Summary:

VERIFY is a comprehensive verification system for Medicaid and HHS programs, streamlining eligibility determinations and addressing fraud, waste, and abuse. It leverages advanced analytics and benchmarking, employing color-coded risk scoring for efficient decision-making. Utilizes a network of data partners and integrates with various government sources, enhancing accuracy in assessments and reducing fraud.

Core Modules:

• Identity Module: Streamlines identity verification using data from Credit Reporting Agencies, Federal Data Services Hub, and more.
• Asset Module: Is a complete Asset Verification System (AVS) using data from local, regional, and national sources.
• Detect FWA Module: Combats fraud, waste, and abuse through data analysis and risk assessment.

Cross-Platform Modules:

• DataHub Module: Provides comprehensive insights and data analysis capabilities, empowering agencies to make data-driven decisions effectively.
• GOV•AI Module: Artificial Intelligence used to derive key insights from industry-specific big data, facilitating informed decision-making and streamlined processes.

Key Uses:

• Reassessment: Efficiently reevaluates Medicaid populations using the latest data.
• Fraud, Waste & Abuse: Flags suspicious activity across multiple data sources for investigation.
• Rapid Enrollment: Prioritizes applicants with color-coded risk scoring for fast approvals.
• Efficient Compliance: Streamlines CMS compliance with overnight batch processing.
• Unified Insights: Provides a single, user-friendly reporting platform for informed decision-making.

Technical Details:

• Leverages secure, internet-based infrastructure for massive scalability and seamless application integration.
• Utilizes cloud-native, SaaS platform with robust hardware components and Enterprise Service Bus (ESB) for smooth communication.
• Centralizes data storage and organization through CITIZ3N’s Electronic Data Warehouse (EDW) for easy access and analysis.

Security:

• Implements strict data protection protocols for confidential information, verified through regular compliance and security audits.
• Undergoes annual audits including SOC 1 and 2, PCI AOC, NACHA audit, Pen Test, Vulnerability Scan, and Regular CMS audits.

Scalability:

• Fully scalable with automatic load balancing and scaling to process over a million transactions per day without performance or availability issues.

Conclusion:

In conclusion, VERIFY HHS Modular Platform offers a comprehensive solution for eligibility determinations and fraud prevention in Medicaid and HHS programs. With its advanced analytics, robust data verification, and user-friendly interface, VERIFY empowers organizations to make accurate assessments, streamline processes, and enhance program integrity while reducing administrative burdens.

GOV•AI
Artificial Intelligence Management System

Overview:

GOV•AI, Artificial Intelligence Management System, is a suite of AI tools designed to empower customer service representatives, agency management, and end-users in healthcare and social services environments. GOV•AI is a robust Large Language Model (LLM), generative AI that triangulate information from industry-specific big data, CITIZ3N’s internal databank, and agency-specific data, providing comprehensive insights and actionable information.

AI Tools:

• CHAT: Digital assistant engaging in natural language conversations.
• WIKI: AI assistance in creating, editing, and organizing collective content.
• ANALYZE: Expert querying capabilities for data analysis.

Key Uses:

• Member Engagement: Enhances engagement and information quality for enrollees, streamlining enrollment processes.
• Customer Service Assist: Provides instant access to accurate answers for complex customer questions, improving performance and satisfaction.
• Agency Management: Empowers non-technical staff with data analysis capabilities for informed decision-making and resource allocation.

Technical Details:

• Secure, internet-based infrastructure with cloud-native, SaaS platform.
• Utilizes robust hardware components and CITIZ3N’s Electronic Data Warehouse (EDW).

Security:

• Strict data protection protocols and compliance with HIPAA.
• Regular security audits against NIST 800-53 and MARS-E 2.0 frameworks.

Scalability:

• Modular, SaaS system with automatic load balancing and scaling for uninterrupted performance.

Conclusion:

GOV•AI represents CITIZ3N’s commitment to innovation in healthcare. Integrating GOV•AI into existing and future platforms harnesses cutting-edge technology to improve agency operations.

ROB MILLER
General Manager

With a rich history spanning over 15 years, Rob has been engrossed in deploying technology solutions within the realms of Health & Human Services and State and Federally-Facilitated Exchanges. This journey has sharpened his leadership blade, entrusting him with the mission of shaping and driving both the departmental vertical and overarching company strategy. Rob’s ability to bridge the language gap between corporate objectives and technology solutions has been a cornerstone of his approach. This skill has been instrumental in tailoring solutions for CITIZ3N’s diverse government clientele, ensuring the same Best Business Practice solutions are reciprocally beneficial across other Softheon verticals. Rob’s academic roots are planted in the State University of New York at Stony Brook, where he earned a Bachelor of Science in Mathematics and Secondary Education. He went on to secure a Master’s in Mathematics from the State University of New York at Stony Brook, followed by an Executive MBA at Washington State University.

VICTOR SANCHEZ
Vice President of Business Development

Victor leads Sales, Marketing, and Business Development. He is a seasoned executive with over 30 years of experience in the technology sector. Victor leverages his profound industry knowledge and experience to propel CITIZ3N into new markets, fostering trust and strategically delivering the value proposition to acquire and retain key clients. Before CITIZ3N, Victor excelled in various leadership positions including Senior Director of Partner and Channel Development at LexisNexis, and Executive Vice President of EDIwatch Inc., where he assembled high-performing sales teams that drove sustainable growth. Beyond his professional endeavors, Victor remains deeply committed to community engagement and philanthropy, he currently serves on the Board of the NFL Alumni Association-Baltimore, which actively contributes to supporting and mentoring former athletes, as well as the Kwamie Lassiter Foundation. He also served for many years as the Chairman of the Board for The Joel Gamble Foundation, where his leadership sustained a positive social impact on the youth of Baltimore City. Victor studied Accounting at The Ohio State University and served as a Commissioned Officer in the US Army, Finance Corps, serving during Operation Desert Shield.

MIRANDA FOLLIS
Director of Marketing

Miranda brings over a decade of marketing expertise to the role. Her career began in the legal field, but she quickly transitioned to marketing, where she has a proven track record of driving growth and spearheading strategic initiatives across various industries. Miranda’s tenure in marketing is marked by successful branding initiatives, management of domestic and international marketing campaigns, and significant enhancement of online visibility and lead generation. At CITIZ3N, she leverages her experience to develop and execute innovative product marketing strategies that align with the core business goals. Her approach to marketing is characterized by a passion for innovation, a commitment to excellence, and a deep understanding of the transformative power of effective communication and branding strategies. Miranda is driven by the challenge of navigating market complexities to deliver results that exceed expectations. Miranda is certified in Product Marketing by the Pragmatic Institute and holds a Bachelor’s of Arts degree in Criminal Justice from Lindenwood University.

JOSH SCHULTZ
Senior Policy Advisor

Josh is a highly accomplished healthcare policy expert, boasting over a decade of experience in Medicare, Medicaid, and the Affordable Care Act (ACA). He commenced his career in the non-profit sector, focusing on Medicare and Medicaid initiatives, before transitioning to technology, where he specialized in ACA solutions, harnessing technology to address healthcare challenges. Throughout his professional journey, Josh has held various consulting roles, offering expert guidance on healthcare policy and strategy. At CITIZ3N, his profound insights and leadership abilities have propelled him to oversee a dedicated team focused on the firm’s strategic engagement with external business partnerships. Josh’s extensive experience in the healthcare sector, coupled with his deep understanding of healthcare policy and strategy, render him a valuable asset to CITIZ3N. Josh holds a Bachelor of Arts degree in Political Science from Willamette University and has completed Graduate Coursework in Health Policy from George Washington University.

RANDEEP GUPTA
Principal Solutions Architect

Randeep Gupta is a seasoned technology professional with over 13 years of experience across multiple industries, including healthcare, finance, and digital media. He is passionate about leveraging technology to solve complex problems and drive innovation. Randeep has a unique blend of technical expertise and business acumen, which has helped him successfully lead cross-functional teams and deliver impactful solutions. Throughout his career, Randeep has worked on various projects, from developing software applications to implementing large-scale digital transformations. He has a proven track record of delivering results and exceeding expectations. As Principal Solution Architect at Softheon, Randeep is responsible for driving the company’s technology strategy and overseeing the development of cutting-edge solutions. He holds an MBA degree from the University of Connecticut School of Business and a Bachelor’s Degree in Electronics and Communications Engineering from the National Institute of Technology Warangal. Furthermore, Randeep holds a Lean Six Sigma Green Belt Certification, underscoring his commitment to continuous learning and improvement.

What is CITIZ3N?

CITIZ3N Government Solutions leads the industry as a premier provider of integrated, modular platforms specifically tailored for government agencies overseeing Affordable Care Act (ACA) Marketplaces, Medicaid, and Health & Human Services (HHS).

What specific solutions does CITIZ3N offer?

CITIZ3N is a leading healthcare technology provider transforming the way government agencies deliver and manage health insurance enrollments and verify social service eligibility for their citizens. CITIZ3N offers two robust, modular platforms: MARKETPLACE which is a suite of robust, stand-alone modules designed to integrate into highly scalable marketplace exchanges for government and VERIFY, a comprehensive modular verification platform that streamlines eligibility determinations and combats fraud, waste, and abuse in Medicaid and HHS programs

How customizable are CITIZ3N solutions?

CITIZ3N solutions are highly customizable to fit the specific needs and requirements of government. They offer flexibility in configuration and integration to adapt to unique processes and workflows.

What support options are available for CITIZ3N users?

CITIZ3N provides comprehensive support options, including implementation assistance, training programs, and ongoing technical support to ensure optimal performance and user satisfaction.

Is CITIZ3N software cloud-based or on-premises?

CITIZ3N offers cloud-based, SaaS solutions which provides ultimate flexibility.

Can CITIZ3N solutions integrate with other existing software systems?

Yes, CITIZ3N solutions are designed to seamlessly integrate with other existing software systems and third-party applications, enabling businesses to leverage their existing investments and create unified workflows across multiple platforms. 

What sets CITIZ3N apart from other software providers?

CITIZ3N stands out for its industry expertise, comprehensive and customizable modular platforms, commitment to customer success, and continuous innovation, all of which empowers government to achieve their strategic objectives.

What are some technical details about CITIZ3N’s infrastructure?

CITIZ3N leverages a secure, internet-based infrastructure, cloud-native architecture, and Enterprise Service Bus (ESB) for smooth communication and interoperability. It utilizes CITIZ3N’s Electronic Data Warehouse (EDW) as a central hub for storing and analyzing data.

How does CITIZ3N ensure the security of their platforms?

CITIZ3N follows strict data protection protocols, including compliance with HIPAA regulations and regular security audits against frameworks such as NIST 800-53 and MARS-E 2.0. Annual audits include SOC 1 and 2 audits, PCI AOC, NACHA audit, Pen Test, Vulnerability Scan, and Code Security Scan.

Are the platforms scalable?

Yes, MARKETPLACE and VERIFY are fully scalable with automatic load balancing and scaling capabilities, enabling it to process over a million transactions per day without performance or availability issues.

How can I request a demo or learn more about CITIZ3N solutions?

To request a demo or learn more about CITIZ3N solutions, simply click here to send us a message.request you can contact their sales team directly for personalized assistance and guidance tailored to your specific needs and requirements.

What is CITIZ3N’s MARKETPLACE State & Federal Modular Platform?

CITIZ3N’s MARKETPLACE is a suite of robust, stand-alone modules designed to integrate into highly scalable exchange platforms for state and federal agencies. It facilitates seamless interactions between Federal and State marketplaces and health plans, serving as an abstraction layer to isolate systems from shifting requirements. Trusted by CMS and state agencies, MARKETPLACE is utilized by multiple exchanges and over one hundred health plans across the country, processing billions of dollars in member premium payments each year.

What is the modular structure of MARKETPLACE?

MARKETPLACE’s modular structure provides end-to-end functionality across key areas such as Shopping, Enrollment, and Payment. Each module can function as a standalone offering, be integrated with other third-party systems, or combined seamlessly to create a robust customized marketplace to meet the needs of various agencies.

What are the modules in the MARKETPLACE platform, and what functionalities do they offer?

Core Modules:

• Shopping Module: Simplifies health plan enrollment and eligibility, offering decision support tools and seamless integration with existing systems.
• Enrollment Module: Collects personal information and facilitates enrollment in health insurance plans, including reconciliation to ensure accuracy and consistency in enrollment data.
• Payment Module: Processes over $3 billion in member premium payments annually, ensuring accurate billing, collection, and payment processing.

Cross-Platform Modules:

• RegMail Module: Automates digital and print communications, enhancing marketing efforts and member retention while fulfilling regulatory requirements.
• DataHub Module: Provides comprehensive insights and data analysis capabilities, empowering agencies to make data-driven decisions effectively.
• ClientHub Module: Centralizes crucial information for Customer Service Representatives, improving efficiency in managing and resolving client issues.
• AIME Module: Artificial Intelligence used to derive key insights from industry-specific big data, facilitating informed decision-making and streamlined processes.

What are the turnkey PLATFORMS offered by CITIZ3N?

CITIZ3N’s FIT-FOR-PURPOSE PLATFORMS include:

• SBM: State-Based Marketplace Platform
• SHOP: Small Business Health Options Platform
• ICHRA: Individual Coverage Health Reimbursement Arrangement Platform
• FEHB: Federal Employee Health Benefits Platform

What is VERIFY HHS Modular Platform?

VERIFY HHS Modular Platform is a comprehensive verification system designed to streamline eligibility determinations and combat fraud, waste, and abuse in established Medicaid and Health & Human Services (HHS) programs. It leverages advanced analytics and benchmarking capabilities to quickly confirm the eligibility of applicants seeking social services.

What are the modules in the VERIFY platform, and what functionalities do they offer?

Core Modules:

• Identity Module: Streamlines identity verification using data from Credit Reporting Agencies, Federal Data Services Hub, and more.
• Asset Module: Performs asset verification using data from local, regional, and national sources.
• Detect FWA Module: Combats fraud, waste, and abuse through data analysis and risk assessment.

Cross-Platform Modules:

• DataHub Module: Provides comprehensive insights and data analysis capabilities, empowering agencies to make data-driven decisions effectively.
• AIME Module: Artificial Intelligence used to derive key insights from industry-specific big data, facilitating informed decision-making and streamlined processes.

What are the key features of VERIFY?

VERIFY offers several core modules including Identity, Asset, and Detect FWA (Fraud, Waste, and Abuse). These modules provide real-time updates, rapid income and employment verification, asset verification, risk assessments, and color-coded risk scoring to prioritize applicants. 

How does VERIFY ensure data accuracy?

VERIFY integrates data from a best-in-class network of data partners and government sources, including the Social Security Administration, Department of Corrections, and National Accuracy Clearinghouse. This integration creates a comprehensive picture of each applicant, leading to more accurate eligibility determinations.

Can VERIFY be customized to meet specific state needs?

Yes, VERIFY follows the Modular Information Technology Architecture (MITA) 3.0 principles, allowing for flexibility in component selection and replacement based on specific state requirements. This ensures the system can adapt to evolving trends and regulations without extensive technology changes.

What are some key uses of VERIFY for Medicaid and HHS programs?

VERIFY offers uses such as regular reassessment of Medicaid populations, proactive detection of fraud, waste, and abuse, rapid enrollment with color-coded risk scoring, efficient compliance with CMS regulations, and unified insights through a user-friendly reporting platform.

What is GOV•AI?

GOV•AI, which stands for Artificial Intelligence for Government, is a suite of AI tools designed to empower customer service representatives, agency management, and end-users to tackle complex inquiries and conduct data analysis with precision. It is a robust Large Language Model (LLM) that triangulates vital information from industry-specific big data, CITIZ3N’s internal databank, and agency-specific data, resulting in comprehensive insights and actionable information.

What are the key modules of GOV•AI?

GOV•AI contains several modular tools focused on conversational AI, including:

• WIKI: Assists in creating, editing, and organizing collective content.
• CHAT: Engages in natural language conversations with users.
• ANALYZE: Expert querying capabilities for seamless data analysis.

What are some key uses of GOV•AI?

GOV•AI serves various purposes including:

• Member Engagement: Enhancing engagement and information quality for enrollees.
• Customer Service Assist: Equipping customer service representatives with instant access to accurate answers for complex customer questions.
• Agency Management: Allowing non-technical staff to seamlessly analyze large datasets and extract meaningful information.